Returns & refunds

Return & Refunds Policy

Bubbasafe gift cards are strictly non-refundable and cannot be exchanged for cash.

Faulty Products & Warranty Returns (Australia)

Our goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL).

If your Bubbasafe product is faulty, defective, or not of acceptable quality:

• You may be entitled to a repair, replacement, or refund
• If a refund is approved, the product amount will be refunded only. Original shipping charges are non-refundable.
• If a refund is approved as a gesture of goodwill, any non-refundable payment processing fees charged by third-party payment providers may be deducted from the refund amount. These fees are not retained by Bubbasafe and cannot be recovered once the original transaction has been processed.

Assessment of Faults:

All claims must be assessed before a remedy is determined. 

The Australian Competition and Consumer Commission (ACCC), states that:

 “A business has the right to assess the product or service before they provide a remedy.”

Accordingly, we may need to assess the product and/or reported issue before determining the appropriate remedy. 

As part of our standard assessment process, we can request photos, videos, troubleshooting information and/or other information reasonably required to assess the reported issue. 

If, after assessment, no fault is found, or the reported issue is determined not to be a fault covered by the ACL or applicable warranty, the product may be returned to you at your expense.

Returns Not Covered for Bubbasafe products

Returns may not be accepted in the following situations, unless required under Australian Consumer Law: 

• Normal wear and tear
• The product and/or box is damaged due to inadequate packaging during return transit
• The product is returned without all original accessories, components, or attachments
• Proof of purchase is not provided
• The product is not in new or like-new condition and the damage is not due to a manufacturing fault
• Failure to follow installation instructions
• Failure to follow compatibility requirements for Android Auto and Apple CarPlay; and car make/model/year compatibility upon to purchasing.
• The issue is due to misuse, accidental damage, improper installation, incorrect ports/cables or modification.
• An accessory eg. cable, usb adapter etc is damaged or broken due to misuse. The accessory part will not be replaced and the product will not be accepted for a return. 
• Issues caused by the vehicle's infotainment system and vehicle's display screen including font, placements, size and UI apps, software limitations, touch screen limitations, or third party systems (such as Apple Carplay or Android Auto)
• Issues caused by the user's phone, phone software version, or external device system
• Issues caused by external adapters, not provided by Bubbasafe
• Issues caused by region-specific firmware where limited CarPlay and Android Auto is enabled or compatibility has been added via updates
• Issues caused by dealer installed Apple CarPlay and Android Auto box, software unlock or third-part integration
• Vehicles equipped only with USB-C ports: one USB-C adapter is included in the box. Any additional adapters required to suit the customer's vehicle will be the customer's responsibility.
• The vehicle does not have true Apple CarPlay or Android Auto, instead uses screen mirroring or projects through a casting app
• If an incorrect address is provided and the parcel is lost or unrecoverable, a replacement or refund is not eligible
• If a parcel is returned to Bubbasafe due to an incorrect address, the addressee being unavailable, due to customs or to unforeseen events, the item is not eligible for a refund. The customer will be responsible for any additional shipping fees required to resend the order. If the customer declines to pay the additional shipping charges, the item will not be refunded, as change-of-mind returns are not accepted.

or is otherwise not covered under the Limited Warranty

Important Compatibility Notice

Bubbasafe Baby View integrates via Apple CarPlay and Android Auto protocols. Feature display differences (including split-screen availability) are system-controlled by the vehicle's head unit and operating system and do not constitute a product fault.

Change of Mind

We do not offer refunds, returns or exchanges for change of mind, preference-based, shipping issues, incorrect purchase, or incompatibility where compatibility information was clearly provided via our website and social media prior to purchase.

 Customers are responsible for reviewing vehicle and product specifications before completing checkout.

Refunds & timeframes

Once an approved return reaches our Melbourne warehouse, we’ll inspect it and email you the outcome. Approved refunds are processed to your original payment method within 5 business days. Depending on your bank or card provider, it can take a further 2–5 business days for the funds to appear on your statement.

Faulty or warranty items

If your Baby View arrives damaged, dead on arrival, or develops a fault within your 6-months warranty period, this is not a change-of-mind return — you’re covered by your warranty and by the Australian Consumer Law. Please don’t post it back before contacting us. Email support@bubbasafe.com.au with your order number and a short description (along with photos or a short video to assist your issue), and we’ll assist you with the issue.

Every Baby View includes a 6-month manufacturer’s warranty, and you can add a further 6-months with our Extended Warranty for $35. Full details of what’s covered and how to make a claim are on our Warranty page.