Warranty
Every Bubbasafe Baby View is backed by a 6-month warranty against manufacturing faults, standard on every purchase. Want longer cover? Add our optional Extended Warranty for an additional 6-months of protection. Here’s exactly what’s included and how to make a claim — no fine-print surprises.
6 months, standard
Full manufacturer’s warranty included with every Baby View — camera and USB receiver acovered from the day it’s delivered.
Add an additional 6-months
Our optional Extended Warranty stretches your cover to a full 12 months for just $35 — add it at checkout during purchase of your Baby View.
Supported locally
Claims are handled by our own team in Melbourne, Australia — no overseas call centres, no shipping your Baby View across the world.
Your 6-month standard warranty
Bubbasafe warrants that your Baby View will be free from defects in materials and workmanship under normal domestic use for 6 months from the date of purchase. This warranty is provided by Bubbasafe and applies to Baby View systems purchased new from bubbasafe.com.au or one of our authorised stockists.
Your warranty covers the following:
- The rear-seat camera unit (hardware only)
- The USB receiver
If a covered fault appears within the warranty period, we’ll replace or refund the affected unit at no cost to you (excluding return shipping on approved claims). Any repaired or replacement product will be covered for the remaining period of the original warranty.
Registering your Baby View isn’t required for the warranty to apply, but it makes any future claim far faster — we already have your purchase details on file. It only takes a minute on our product registration page.
Extended Warranty — extend up to one year
For an extra $35, the Extended Warranty doubles your standard cover to a full 12 months from purchase — same inclusions, same local support, just twice as long.
What’s covered — and what’s not
We keep it honest. Manufacturing faults are on us; accidental damage and general wear-and-tear fall outside the warranty.
✓ Covered
- Manufacturing and workmanship defects
- Camera or display units that fail to power on or connect
- Faulty wireless transmission or dropped video feed
- Night-vision infrared that stops working
- Internal components that fail under normal use
- Supplied cables or mounts that are faulty out of the box upon delivery
✗ Not covered
- Damage caused by misuse, neglect, accident or impact
- Normal wear and tear and cosmetic wear — scratches, scuffs and fading over time
- Damage from incorrect installation or use outside the manual
- Damage caused by unauthorised modification, repair, or tampering
- Third-party products or accessories not supplied by us
- Products bought second-hand or from unauthorised sellers
- Consumable parts (including cables damaged through misuse)
- Issues caused by incompatible vehicles, aftermarket systems, or third-party software
Not sure your vehicle is compatible before you buy? Run a quick check on our car compatibility page — it helps avoid setup issues that aren’t warranty faults.
How to make a claim
Two simple steps. Have your order number and a short description of the fault handy — a photo or video of the issue helps us sort things faster.
- Register your Baby ViewIf you haven’t already, complete a quick product registration so we can verify your purchase and warranty period. Already registered when you bought it? You can skip straight to step two.
- Contact our support teamGet in touch via our contact page or email support@bubbasafe.com.au. Include your order number, and a description — ideally with photos or a short clip of the fault.
We’ll assess your claim and, where it’s covered. If the claim is approved, we will arrange a replacement and refund. There’s no need to send anything back until we’ve assessed the fault, confirmed the next steps with you and the claim has been approved.
Need to lodge a warranty claim?
Our team will walk you through it. Register your Baby View first, then reach out and we’ll take care of the rest.