Shipping information
We ship worldwide to all countries from Melbourne, Victoria, Australia.
Shipping options
Clear, flat-rate pricing worldwide. Delivery estimates are in business days and start from dispatch, not the time you place your order.
| Shipping option | Where | Estimated delivery | Cost |
|---|---|---|---|
| Standard | Australia | 3–5 business days + processing | $11.15 |
| Standard | International | 5–9 business days + processing | From $19.65* |
| Express | Australia | 1–3 business days + processing | $14.65 |
| Express | International | 3-6 business days + processing | From $36.65* |
Delivery timeframes are estimates only and cannot be guaranteed.
Prices are shown in AUD currency - if you are an international customer, convert the pricing to your local currency.
* International shipping prices vary per country
Order processing & cut-off times
We know you’re keen to get your Baby View installed before the next family road trip, so we keep processing tight and predictable. All timeframes below are in Melbourne, Australia time (AEST/AEDT).
Orders are typically processed within 1–2 business days.
- Orders placed before 12:00pm (midday), on Mondays, Tuesdays and Thursdays are picked, packed and dispatched the same business day.
- Orders placed on Wednesdays are dispatched on the next business day and orders placed on Fridays are dispatched on the next business day (Monday).
- Orders placed on weekends and Victorian public holidays, are dispatched on the next business day.
- During major sale periods and new-character launches, please allow up to one extra business day for dispatch — we’ll always email you if anything is running behind.
- We do not process orders on weekends or Australian public holidays.
Once your order leaves our warehouse, delivery time is in the hands of the carrier and follows the estimates in the table above.
Adding an Extended Warranty or a gift card to your order won’t slow physical dispatch — digital items are delivered by email, usually within minutes.
If your order is urgent, please email us and wait for confirmation before placing your order. For the fastest delivery, leave a note for Priority Processing and select Express Post at checkout.
Shipping Information
Shipping Costs
Shipping costs are calculated at checkout based on weight, size, shipping method, destination.
- All Australian and International orders are a flat shipping rate
- Shipping methods may not be changeable once an order is placed, depending on processing status
International Shipping
Bubbasafe ships worldwide to all countries.
Pre-Orders
Pre-ordered items will be shipped together with other items in your order once stock arrives.
If you require separate shipments, please email us and we will arrange this and invoice you for any additional shipping fees.
Authority to Leave (ATL)
Orders are shipped with Authority to Leave enabled by default.
Once Authority to Leave is selected, Bubbasafe is not responsible for loss or theft after delivery.
To opt out, add “NO ATL” in the order notes at checkout.
International Shipping & Duties
- International customers are responsible for custom duties, taxes, and import fees
- Customs duties, taxes, and import fees are not included in product or shipping prices
- These charges are the responsibility of the customer and are non-refundable
- Bubbasafe is not responsible for delays or charges imposed by custom authorities
Important Notes
- Estimated delivery times may vary due to carrier delays, peak periods, or external factors
- If delivery is urgent, please contact us before ordering and wait for confirmation
- Orders cancelled more than 1 hour after placement may incur return shipping fees
- If your order has not arrived, please check your tracking details and contact the carrier directly
- Once an order has been dispatched, Bubbasafe's ability to intervene is limited
- Please ensure your delivery address is correct at checkout
- If an incorrect address is provided and the parcel is lost or unrecoverable, replacement or refund may not be available
- If a parcel is returned to Bubbasafe due to an incorrect address, the addressee being unavailable, or due to unforeseen events, the item is not eligible for a refund. The customer will be responsible for any additional shipping fees required to resend the order. If the customer declines to pay the additional shipping charges, the item will not be refunded, as change-of-mind returns are not accepted.
Tracking your delivery
As soon as your Baby View is dispatched, we’ll email you a confirmation with your carrier and tracking number. You can follow your parcel from our warehouse to your door in a couple of ways:
- Use our Track Order page and enter your order number and email.
- Click the tracking link in your dispatch email to view live updates from Australia Post or the assigned courier.
Tracking can take a few hours to become active after you receive the email — that’s normal while the carrier scans the parcel into their network for the first time.
Delivery issues
Almost every parcel arrives right on time, but occasionally things go sideways. Here’s how we handle the most common hiccups:
Delayed parcels
Tracking information may take up to 48 hours to update. If your tracking hasn’t updated for 3 or more business days beyond the estimated delivery window, please contact us with your order number. We’ll open an enquiry with the carrier and keep you posted until it’s resolved.
If tracking shows "pending" or "awaiting pickup", this may mean:
- Your parcel is with the courier but has not yet been scanned yet
- It is awaiting pickup from our warehouse
- Your order is a pre-order with a estimated delivery time allocated
Missing or lost parcels
Marked as delivered but nothing arrived? Check with anyone else at your address and look in common safe-drop spots first. If it’s still missing within 48 hours, reach out and we’ll lodge an investigation. If you are an international customer, reach out to your local carrier to investigate.
Damaged in transit
Please inspect your Baby View on arrival. If the packaging or product is damaged, take a few photos and contact us within 7 days of delivery — we’ll arrange a replacement straight away. Faults that appear later are covered separately under our warranty, and change-of-mind returns are covered by our returns policy.
Wrong or incomplete address
Please double-check your delivery details at checkout. If an order is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange re-delivery; a re-shipping fee may apply.
Questions about your delivery?
Our team is happy to help with tracking, timeframes or anything else. Reach us at contact us or email support@bubbasafe.com.au.